At Ayoub Industries, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to ensure your peace of mind.

Returns

You may return eligible items within [number of days] days of receiving your order for a full refund, exchange, or store credit. To be eligible for a return, items must be in their original condition, unused, and with any tags or packaging intact. Some products may be ineligible for return due to hygiene or safety reasons.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [customer service email or phone number] to request a return authorization (RA) number.
  2. Pack the item securely in its original packaging, along with any accessories or documentation.
  3. Include the RA number on the outside of the package.
  4. Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs.
  5. Once we receive and inspect the returned item, we will process your refund, exchange, or store credit within [number of days] days.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable, and a restocking fee may apply for certain returns. If you received a defective or damaged item, please contact us immediately for assistance.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. We will do our best to accommodate your request, subject to product availability.

Cancellations

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled, but you may initiate a return following the instructions above.